Cancellation and Refund Policy

Cancelling an order

You can cancel an order at any time before it is delivered or collected from the store. Call us, message us on WhatsApp or e-mail us with your order number (for example ORD-2026-000123) and our team will cancel it and confirm by e-mail.

Once an order has been delivered or collected, it can no longer be cancelled. Please see our Return and Replacement Policy for damaged or defective products.

Orders we may cancel

An online order that is not paid within the payment time shown at checkout is cancelled automatically and no money is taken. We may also cancel an order if the product goes out of stock, the delivery address cannot be served, or the price shown was clearly wrong. If you have already paid, you receive a full refund.

Refunds for online payments

When a paid order is cancelled, the full amount, including any delivery charge, is refunded to the same card, UPI account, net banking account or wallet you paid with. We start the refund within 2 working days of the cancellation. Your bank usually credits it within 5 to 7 working days after that.

We do not refund in cash or to a different account.

Cash on Delivery and store pickup

For Cash on Delivery orders and pickup orders paid at the store, nothing is charged before delivery or collection, so there is nothing to refund when such an order is cancelled.

Need help?

If a refund has not reached you within 10 working days of the cancellation, please contact us with your order number and we will follow it up with the payment provider.